(24/7) Phone Repair  423-447-6815 

(24/7) Phone Repair 
423-447-6815

Internet Support

For remote control support click here: BOMGAR

Q&A – for quick assistance

What is the Repair Service phone number?

The Repair Service is available 24/7 by calling: 423-447-6815

DSL and Fiber Q&A

How do I REBOOT my modem?

Disconnect the modem’s power plug from the outlet, wait 3 mins and connect the power plug back into the outlet. Allow the modem to completely connect before testing your devices (PC, tablet, mobile phone), for connection.

How do I change my wireless password?

If you have your own router such as Netgear, Linksys, Cisco, Belkin, etc… you will need to call that router company for assistance.

If you rent our BTC wireless you will need to call repair to get it changed.

How do I check my internet speed?

Click on this link and run a test:  CHECK MY INTERNET SPEED
Make sure you have only one device connected to the internet/Wifi during the speed test.

My wifi isn’t working through my router. What can I do?

Reboot the router then if that fails you can plug a computer directly in port four on our modem. If there is no connection, restart the PC. 

Call support if there is still no connection. The Repair Service is available 24/7 by calling: 423-447-6815

My fiber is not working, what can I check?

Check battery back up and make sure you have a green light. If you have a red light check the GFCI outlet and press the button in the outlet to reset it and you will hear a beep and the light should turn green.

If it does not call support. The Repair Service is available 24/7 by calling: 423-447-6815

How can I get a new IP Address for my device?

Unplug the power plug from the outlet, then wait 60 mins and plug the modem power plug back into the outlet. This will give a new IP Address to your device.

IPTV Q&A

My TV says no signal, what do I do?

Make sure you have a blue light on your STB then if the TV still says no signal check your inputs by pushing TV button then input.

My IPTV is out and I have a red light on my STB (Set Top Box), what do I do?

Push the STB button then power or you can reboot the STB by pulling the power cord out and wait for about 10 sec then plug back in.

What can I do when I can’t change channels?

Push STB on the remote or reboot STB by unplugging the power plug (smallest black cable) from the power outlet and replug after 3 minutes.

My T.V. says enter in host ip, what do I do?

Make sure you don’t have the Ethernet cable going into port 4.
The T.V. Ethernet cables should plug into ports, 1, 2 or 3.

What can I do when my IPTV is tiling or freezing?

Reboot the modem by disconnecting the modem’s power plug from the outlet, wait 3 mins and connect the power plug back into the outlet. Allow the modem to completely connect before testing your devices (PC, tablet, mobile phone), for connection.

ALSO, reboot STB by disconnecting the power plug (smallest black cable), from the power outlet and reconnect it after 3 minutes.

What if my IPTV says “failed to retrieve IP address from DHCP server" or "Ethernet not detected"?

Reboot the modem by disconnecting the modem’s power plug from the outlet, wait 3 mins and connect the power plug back into the outlet. Allow the modem to completely connect before testing your devices (PC, tablet, mobile phone), for connection.

ALSO, reboot STB by disconnecting the power plug (smallest black cable), from the power outlet and reconnect it after 3 minutes.

If those fail call support. The Repair Service is available 24/7 by calling: 423-447-6815

Why is my Netflix is not working?

Please make sure you do have internet on another device and call Netflix’s support.
Netflix is a separate service that is not through Bledsoe Telephone.

Email Setup & reference

Kindle Fire Email Setup for Bledsoe.net

Before starting please be sure that to know your email address and password.
• If you are unsure, please contact Bledsoe Telephone Cooperative at (423)447-2121.
• Note that these steps are intended to provide guidance on setting up a Bledsoe.net email account.

Then follow these steps:
1. Tap Email App
2. Enter an Email address
a. Note: Review the entered email address to ensure it is free from any typos before continuing to the next step. If any typos are found, please correct before going to the next step.
3. Tap Advanced Setup
4. Tap IMAP
5. For IMAP Server enter: mail.bledsoe.net
6. Uncheck Use secure connection (SSL) for Incoming Security Settings
7. For the Password enter your password for the email address
8. For the Outgoing server settings enter: smtp.bledsoe.net
9. Uncheck Use secure connection (SSL) for Outgoing Security Settings
10. Tap Next
11. The email account will be created

a. If there is a message in regards to not being able to set up the email account. Review the entered email address and password.

Trouble Shooting
1. Review to see if the entered email address is entered correctly.
2. Re-Try entering in the password.
3. Ensure that Use secure connection (SSL) is UnChecked for both Incoming and Outgoing security settings.
4. Ensure that Use same credentials for Incoming and Outgoing servers are Checked
5. Once the steps above have been completed, Tap Next to re-try creating your email account.
If you are experiencing trouble setting up your email account or saving your email settings, please call Bledsoe Telephone Cooperative at (447)-447-2121.

Android Phone or Tablet Email Setup for Bledsoe.net

Before starting please be sure that to know your email address and password.
• If you are unsure, please contact Bledsoe Telephone Cooperative at (423)447-2121.
• Note that these steps are intended to provide guidance on setting up a Bledsoe.net email account.

As different versions of Android have different layouts

Then follow these steps:
1. Go to Settings > Accounts
2. Tap + Add account
3. Locate and Tap Email
4. If applicable: Tap Other
5. Enter sign-in details: full email address and password
6. Tap (or enable) Manual Setup
7. Tap IMAP or IMAP4 (For the type of account)
8. Tap Next
9. Enter in the following for IMAP: Incoming server settings:

Please Note: Email address, username, and password should be auto-filled. Go to the section for the IMAP server settings.

10. Tap Next >
11. Enter in the following for IMAP: Outgoing server settings:
Note Important: Ensure that Require sign-in is enabled. Also, that the Username and password is filled out under the Outgoing server settings

12. Tap Next
13. With a successful setup, one will have the option to enter an Account Name

  • By default, Other is listed. Can label it your email address name, Bledsoe, or a unique name for one to recognize the Bledsoe.net email account
  • If connecting the email account fails: please review the settings and try again.

 

If you are having trouble setting up your email account or saving your email settings, please call Bledsoe Telephone Cooperative at (447)-447-2121.

iPhone, iPad, or iPod touch Email Setup for Bledsoe.net

Before starting please be sure to know your email address and password.

  • If you are unsure, please contact Bledsoe Telephone Cooperative at (423)447-2121.
  • Note that these steps are intended to provide guidance on setting up a Bledsoe.net
    email account. As different versions of Apple Products have different layouts.

Then follow these steps:
1. Go to Settings > Mail > Accounts > Add Account.
2. Tap Other to add your account manually.
3. Enter your name, email address, password, and a description for your account.
4. Tap Next.
5. Choose IMAP for your new account.
6. Enter the following information for the Incoming and Outgoing Mail Server. Replacing the Username and Password with your Username and Password.
7. Tap Next
8. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you’ll be asked to edit them. If you’re asked to edit them, please review the entries and try to Save again.

If you are having trouble setting up your email account or saving your email settings, please call Bledsoe Telephone Cooperative at (447)-447-2121.

Magic mail - Adding Additional Emails

Things to Note:
1. The feature of adding additional emails is only available when logging in with your master email account.

  • The first email that was set up on your account.

2. Depending on your current internet package determines the number of available additional emails.

Instructions:
1. Type in mail.bledsoe.net into the address bar in your browser and hit enter.
2. Log into your Magic Mail account by entering your:

  1. Full email address
  2. Password
  3. Select Mail Settings in the drop-down menu.
  4. Lastly, Click on Sign in

3. Click Manage Mailboxes
4. In the “Mailbox Management” section click on New Mailbox button.

  • Note: If you do not see the button for New Mailbox, then you’re currently logged in as a secondary email account. Please log into your main or master account to have access to adding an additional email.

5. In the “Create Mailbox” section, here is where the new mailbox will be setup.

  1. Enter an Email Address that you’d like to use.
    Note: Do not have to enter the “@bledsoe.net”. If the selected email address is in use, please choose another email address
  2. Enter the First Name who is going to be using this email account (optional)
  3. Enter the Last Name who is going to be using this email account (optional)
  4. Enter the new Password you want to use for this email address.
  5. ReEnter the new password again for Confirm Password
    Note: This is for confirmation and a safety measure to ensure the accuracy of the password without any intended typos.

Additional Details for Creating A New Mailbox:
This feature is to create a new mailbox under your account.
The Password for the new mailbox, it’s suggested to be a minimum of 8 characters in length.

Input Constraints:
The Email Address / First Name / Last Name must satisfy the following constraints:

  • The Email Address / First Name / Last Name must start with either a letter or a number.
  • The rest of characters can be alphanumeric characters or symbols: ( . _ – & ‘ [space] )
  • Maximum length: 30

The Password must satisfy the following requirements:

  • The Password can contain any character
  • Password and Confirm password have to match
  • Suggested Minimum length: 8
  • Maximum length: 40

Magic mail - E-mail Settings Quick Reference (IMAP)

Note: If planning on using more than one device, only use the IMAP Settings.

Incoming Mail Server Name:
mail.bledsoe.net

Incoming Mail Port:
143

E-mail Username:
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

Outgoing Mail Server Name:
smtp.bledsoe.net

Outgoing Mail Server Username:
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

Enable SMTP Authentication:
Must enable “My outgoing server requires authentication” this is usually a checkbox

SMTP Outgoing Port:
25 or 587 (If port 25 doesn’t work you must change it to 587)

Magic mail - E-mail Settings Quick Reference (POP)

Note: If planning on using more than one device, only use the IMAP Settings.

Incoming POP3 Server Name: 
mail.bledsoe.net

POP3 Login Username: 
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

POP3 Password: 
Your e-mail password

Outgoing SMTP Server Name: 
smtp.bledsoe.net

SMTP Authentication: 
must be enabled this is usually a checkbox

SMTP Authentication Username: 
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

SMTP Password: 
Your e-mail password

SMTP Outgoing Port: 
25 or 587 (If port 25 doesn’t work you must change it to 587)

Phone Q&A

What can I check if my phone is saying line in use?

Make sure all phones are on the hook. Then you need to unplug all CPE, such as cordless phones, alarm systems or satellite dish, then plug another phone in a jack to see if you have a dial tone. Call support if you still have no dial tone.