(24/7) Phone Repair  423-447-6815 

(24/7) Phone Repair 
423-447-6815

Internet Support

For remote control support click here: BOMGAR

Q&A – for quick assistance

What is the Repair Service phone number?

The Repair Service is available 24/7 by calling: 423-447-6815

DSL and Fiber Q&A

How do I REBOOT my modem?

 

Disconnect the modem’s power plug from the outlet, wait 3 mins and connect the power plug back into the outlet. Allow the modem to completely connect before testing your devices (PC, tablet, mobile phone), for connection.

 

 

How do I change my wireless password?

If you have your own router such as Netgear, Linksys, Cisco, Belkin, etc… you will need to call that router company for assistance.

If you rent our BTC wireless you will need to call repair to get it changed.

How do I check my internet speed?

Click on this link and run a test:  CHECK MY INTERNET SPEED

NOTE: Make sure you have only one device hardwire connected to port #4 in the back of the modem during the speed test and that no other devices are connected thru hardwire or WiFi.

My WiFi isn’t working through my router. What can I do?

DSL Internet


Reboot the router by unplugging the power cord from the wall outlet. If that fails you can plug a computer directly in port four (See “Port #4” in photo) on our modem. If there is no connection, restart the computer.

** NOTE: Never use the “Reset” to reboot or restart the modem!

Call support if there is still no connection. The Repair Service is available 24/7 by calling: 423-447-6815

Fiber Internet

Reboot the router by unplugging the power cord from the wall outlet. If that fails you can plug a computer directly in port four (See “Port #4” in photo) on our modem. If there is no connection, restart the computer.

** NOTE: Never use the “Reset” to reboot or restart the modem!

Call support if there is still no connection. The Repair Service is available 24/7 by calling: 423-447-6815

My fiber is not working, what can I check?

Check battery backup and make sure you have a green light. If you have a red light on the battery backup check the GFCI wall outlet and press the “Reset” button on the wall outlet and you will hear a beep and the light on the battery backup should turn green.

To reset the battery backup press and hold the “RED” reset/reboot button for 5 seconds. When you hear the unit beep twice release the button.

If it does not call support. The Repair Service is available 24/7 by calling: 423-447-6815

How can I get a new IP Address for my device?


Unplug the power plug from the outlet, then wait 60 mins and plug the modem power plug back into the outlet. This will give a new IP Address to your device.

IPTV Q&A

My TV says no signal, what do I do?

Make sure you have a blue light on your STB then if the TV still says no signal check your inputs by pushing the “TV” button on the remote then input.

My IPTV is out and I have a red light on my STB (Set Top Box), what do I do?

Push the STB button then power or you can reboot the STB by pulling the power cord out and wait for about 10 sec then plug back in.

What can I do when I can’t change channels?

Push STB on the remote or reboot STB by unplugging the power plug (smallest black cable) from the power outlet and replug after 3 minutes.

My T.V. says enter in host IP, what do I do?

Make sure you do not have the Ethernet cable going into port 4, (Port 4 is for internet only).
The T.V. Ethernet cables should plug into ports 1, 2 or 3.

What can I do when my IPTV is tiling or freezing?

 

Reboot the modem by disconnecting the modem’s power plug from the outlet, wait 3 mins and connect the power plug back into the outlet. Allow the modem to completely connect before testing your devices (PC, tablet, mobile phone), for connection.

ALSO, reboot STB by disconnecting the power plug (smallest black cable), from the power outlet and reconnect it after 3 minutes.

What if my IPTV says “failed to retrieve IP address from DHCP server" or "Ethernet not detected"?

Reboot the modem by disconnecting the modem’s power plug from the outlet, wait 3 mins and connect the power plug back into the outlet. Allow the modem to completely connect before testing your devices (PC, tablet, mobile phone), for connection.

ALSO, reboot STB by disconnecting the power plug (smallest black cable), from the power outlet and reconnect it after 3 minutes.
If those fail call support. The Repair Service is available 24/7 by calling: 423-447-6815

Why is my Netflix is not working?

Please make sure you do have internet on another device and call Netflix’s support.
Netflix is a separate service that is not through Bledsoe Telephone.

How do I turn on or off the Closed Caption?

  

Press the Closed Caption button marked “CC” on the remote until it reads “Closed Caption Off” on the TV.

How do I access the caller ID log on my TV?

 

On the remote….

  1. Press STB button
  2. Press Menu
  3. Arrow to left to My Library
  4. Press OK
  5. Arrow Down to Caller Id
  6. Press OK

Email Setup & reference

Best Email Practices

Always use strong passwords

  1. Passwords should not be based on information of a personal nature
    • Examples may include: Your name, child’s name, grandchild’s name, or your pet’s name. Your town, city, county, etc. or your date of birth
  2. Don’t pick a short password
    • Passwords should be a minimum of 8 characters
  3. Ensure that you use a variety of letters, numbers, symbols, spaces and capital letters
  4. Avoid using the same password everywhere. (Never re-use passwords, if you can help it.)
    • If someone gets hold of your password for one account, they can then gain access to all of your accounts
    • Compromised passwords are often stored in distributed databases and can be re-used and re-tried, even years after a first breach
  5. Only access your email using encrypted methods. Enable SSL/STARTTLS encryption for incoming and outgoing Email
    • To prevent the password (and other confidential information) from being disclosed
  6. Recommend to configure the “Country Authentication Restrictions”, within the “Security Options” (located within the MagicMail user Home Page)
    • Configure which countries would normally login from on a day to day basis, and just prior to traveling – add visiting countries to the list of countries your account may be accessed from. This is a great way to help fend off hackers and malware from access accounts in case of guessed or leaked passwords

 

How to Change My Email Password

Before starting please be sure to know your email address and password.
• If you are unsure, please contact Bledsoe Telephone Cooperative during business hours at (423) 447-2121.

Steps

  1. Navigate to: mail.bledsoe.net
  2. Sign in using your email address and password
  3. Click Security Settings, found on the left hand menu at the bottom
  4. In the Change Password section, found at the top
    1. Enter in your Current Password, within the “Current Password” text box
    2. Enter in a New Password, within the “New Password” text box
    3. Re-Enter the same new password, within the “Confirm Password” text box
  5. Click the Update Password button

iPhone, iPad, or iPod touch Email Setup for Bledsoe.net

Before starting please be sure to know your email address and password.

  • If you are unsure, please contact Bledsoe Telephone Cooperative during business hours at (423) 447-2121.
  • Note that these steps are intended to provide guidance on setting up a Bledsoe.net
    email account. As different versions of Apple Products have different layouts.

Then follow these steps:
1. Go to Settings > Passwords & Accounts > Add Account.
2. Tap Other to add your account manually.
3. Enter your name, email address, password, and a description for your account.
4. Tap Next.
5. Choose IMAP for your new account.
6. Enter the following information for the Incoming and Outgoing Mail Server: Host Name, User Name, and Password

  1. Incoming Mail Server: Host Name= mail.bledsoe.net
    •  Replacing the Username and Password, with your Full Email Address and Password.
  2. Outing Mail Server: Host Name= smtp.bledsoe.net
    •  Replacing the Username and Password, with your Full Email address and Password.

7. Tap Next
8. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you’ll be asked to edit them. If you’re asked to edit them, please review the entries and try to Save again.

If you are having trouble setting up your email account or saving your email settings, please call Bledsoe Telephone Cooperative at (447)-447-2121.

Android Phone or Tablet Email Setup for Bledsoe.net

Before starting please be sure to know your email address and password.
• If you are unsure, please contact Bledsoe Telephone Cooperative during business hours at (423) 447-2121.
• Note that these steps are intended to provide guidance on setting up a Bledsoe.net email account.

As different versions of Android have different layouts

Then follow these steps:
1. Go to Settings > Accounts
2. Tap + Add account
3. Locate and Tap Email
4. If applicable: Tap Other
5. Enter sign-in details: full email address and password
6. Tap (or enable) Manual Setup
7. Tap IMAP or IMAP4 (For the type of account)
8. Tap Next
9. Enter in the following for IMAP: Incoming server settings: mail.bledsoe.net

Please Note: Email address, username, and password should be auto-filled. Go to the section for the IMAP server settings.

10. Tap Next >
11. Enter in the following for IMAP:     Incoming server settings:  mail.bledsoe.net     Outgoing server settings:  smtp.bledsoe.net
Note Important: Ensure that Require sign-in is enabled. Also, that the Username and password is filled out under the Outgoing server settings

12. Tap Next
13. With a successful setup, one will have the option to enter an Account Name

  • By default, Other is listed. Can label it your email address name, Bledsoe, or a unique name for one to recognize the Bledsoe.net email account
  • If connecting the email account fails: please review the settings and try again.

 

If you are having trouble setting up your email account or saving your email settings, please call Bledsoe Telephone Cooperative at (447)-447-2121.

Kindle Fire Email Setup for Bledsoe.net

Before starting please be sure to know your email address and password.
• If you are unsure, please contact Bledsoe Telephone Cooperative during business hours at (423) 447-2121.
• Note that these steps are intended to provide guidance on setting up a Bledsoe.net email account.

Then follow these steps:
1. Tap Email App
2. Enter an Email address
a. Note: Review the entered email address to ensure it is free from any typos before continuing to the next step. If any typos are found, please correct before going to the next step.
3. Tap Advanced Setup
4. Tap IMAP
5. For IMAP Server enter: mail.bledsoe.net
6. Use secure connection (SSL) for Incoming Security Settings
7. For the Password enter your password for the email address
8. For the Outgoing server settings enter: smtp.bledsoe.net
9. Use secure connection (SSL) for Outgoing Security Settings
10. Tap Next
11. The email account will be created

a. If there is a message in regards to not being able to set up the email account. Review the entered email address and password.

Trouble Shooting
1. Review to see if the entered email address is entered correctly.
2. Re-Try entering in the password.
3. Ensure that Use same credentials for Incoming and Outgoing servers are Checked
4. Once the steps above have been completed, Tap Next to re-try creating your email account.
If you are experiencing trouble setting up your email account or saving your email settings, please call Bledsoe Telephone Cooperative at (447)-447-2121.

MagicMail - Adding Additional Emails

Things to Note:
1. The feature of adding additional emails is only available when logging in with your master email account.

  • The first email that was set up on your account.

2. Depending on your current internet package determines the number of available additional emails.

Instructions:
1. Type in mail.bledsoe.net into the address bar in your browser and hit enter.
2. Log into your Magic Mail account by entering your:

  1. Full email address
  2. Password
  3. Select Mail Settings in the drop-down menu.
  4. Lastly, Click on Sign in

3. Click Manage Mailboxes
4. In the “Mailbox Management” section click on New Mailbox button.

  • Note: If you do not see the button for New Mailbox, then you’re currently logged in as a secondary email account. Please log into your main or master account to have access to adding an additional email.

5. In the “Create Mailbox” section, here is where the new mailbox will be setup.

  1. Enter an Email Address that you’d like to use.
    Note: Do not have to enter the “@bledsoe.net”. If the selected email address is in use, please choose another email address
  2. Enter the First Name who is going to be using this email account (optional)
  3. Enter the Last Name who is going to be using this email account (optional)
  4. Enter the new Password you want to use for this email address.
  5. ReEnter the new password again for Confirm Password
    Note: This is for confirmation and a safety measure to ensure the accuracy of the password without any intended typos.

Additional Details for Creating A New Mailbox:
This feature is to create a new mailbox under your account.
The Password for the new mailbox, it’s suggested to be a minimum of 8 characters in length.

Input Constraints:
The Email Address / First Name / Last Name must satisfy the following constraints:

  • The Email Address / First Name / Last Name must start with either a letter or a number.
  • The rest of characters can be alphanumeric characters or symbols: ( . _ – & ‘ [space] )
  • Maximum length: 30

The Password must satisfy the following requirements:

  • The Password can contain any character
  • Password and Confirm password have to match
  • Suggested Minimum length: 8
  • Maximum length: 40

MagicMail - Email Settings Quick Reference (IMAP)

Note: If planning on using more than one device, only use the IMAP Settings.

Incoming Mail Server Name:
mail.bledsoe.net

Incoming Mail Port:
143

E-mail Username:
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

Outgoing Mail Server Name:
smtp.bledsoe.net

Outgoing Mail Server Username:
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

Enable SMTP Authentication:
Must enable “My outgoing server requires authentication” this is usually a checkbox

SMTP Outgoing Port:
25 or 587 (If port 25 doesn’t work you must change it to 587)

MagicMail - Email Settings Quick Reference (POP)

Note: If planning on using more than one device, only use the IMAP Settings.

Incoming POP3 Server Name: 
mail.bledsoe.net

POP3 Login Username: 
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

POP3 Password: 
Your e-mail password

Outgoing SMTP Server Name: 
smtp.bledsoe.net

SMTP Authentication: 
must be enabled this is usually a checkbox

SMTP Authentication Username: 
xxxx@bledsoe.net (replace xxxx with your e-mail prefix)

SMTP Password: 
Your e-mail password

SMTP Outgoing Port: 
25 or 587 (If port 25 doesn’t work you must change it to 587)

Phone Q&A

What can I check if my phone is saying line in use?

Make sure all phones are on the hook. Then you need to unplug all CPE, such as cordless phones, alarm systems or satellite dish, then plug another phone in a jack to see if you have a dial tone. Call support if you still have no dial tone.